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DETERMINING QUALIFICATION LEVEL OF BUSINESS PROCESSES OF AN ORGANISATION WORKING IN READY-MADE GARMENT SECTOR
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[ Volume: 18 Issue: 4 / OCTOBER-DECEMBER 2008 ]
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Senem ŞAHAN VAHAPLAR (Dokuz Eylul University, Turkey), Ali ŞEN (Dokuz Eylul University, Turkey)
This paper presents a case study of Harrington qualification criteria in ready-made garment sector with the aim of improving the process by using the cause and effect relationship between process qualification and process performance. Harrington criteria qualifies business processes in one of six levels, examining whether they satisfy the requirements determined for eight change areas; end-customer related measurements, process measurements and/or performance, supplier partnerships, documentation, training, benchmarking, process adaptability and continuous improvement. As a result of the case study, the process, which was qualified at level 6 at the beginning of the improvement studies, is upgraded to level 5.
Keywords: Process performance criteria, Performance measurement, Harrington qualification criteria, Ready-made garment sector, Textile business process
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